KnowledgeBase
- Logging into the Control Panel
- Domain Name Registration & Management
- Listing, Searching and Managing Orders
- Changing Name Servers of a Domain Name
- Managing Whois or Contact Details of Domain Names
- Modifying the Whois / Contact Details of all Domain Names (except .EU and .UK)
- Modifying the Whois / Contact Details (except the Ownership Identity) of a .EU Domain Name
- Modifying the Whois / Contact Details of a .UK Domain Name
- Modifying the Ownership Identity of a .EU Domain Name / Moving a .EU Domain Name to Another Customer
- Managing Contacts from within the Customer Control Panel
- Hiding Contact Details through Privacy Protection in the Whois of a Domain Name
- Branding a .COM, .NET Domain Names Web-based and Port 43 Whois Lookup Results
- Checking the Whois for a Domain Name
- Regulations for Updating Contact Details
- Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name
- Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
- Transferring a Domain Name
- Confirming if a Domain Name can be transferred
- Transferring a Domain Name from Another Registrar to HK Web Services
- What is Domain (Transfer) Secret or Authorization (Auth.) Code and how to obtain it from a Current Registrar?
- Transferring your Domain Name (except .EU, .UK, .WS, .WEB.IN)
- Transferring a .EU Domain Name
- Transferring a .UK Domain Name
- Bulk Transfer
- Cancelling Domain Name Transfer
- Important - Domain Name Transfer Caveats
- Transferring a Domain Name from HK Web Services to Another Registrar
- Domain Name Transfer Caveats
- Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain Name (except .EU, .UK, .CC, .TV, .WEB.IN)
- Bulk Domain Name Registration, Renewal, Transfer and Management
- Enabling Mobile Device compatibility for your website
- Deleting a Domain Name
- Protecting/Locking a Domain Name
- Registering and Managing Child Name Servers
- Suspend / Unsuspend a Domain Name
- Moving or Pushing a Domain Name from One Customer Control Panel to Another
- Renewal Reminders
- Renewing a Domain Name
- Domain Name Expiry / Domain Name put on Parking Page
- Domain Name Registration Default Settings
- Viewing Action History
- What is Redemption Grace Period and How to Restore a Deleted Domain Name?
- Domain Name Registration Caveats
- Overview of Domain Name Extensions
- Interpreting Domain Name Check Availability Results
- Interpreting Order Locked In Processing Messages
- .US Domain Name Rules/Requirements
- Understanding .EU Domain Names
- .MOBI Domain Name Rules/Requirements
- .UK Domain Name Rules/Requirements
- What are CentralNIC Domain Names?
- Additional Contact related Requirements for .ASIA Domain Names
- .ME Domain Name Rules and Requirements
- Peculiarities of a .TEL Domain Name
- .TEL Applications
- .NAME Domain Name Rules/Requirements
- .NZ Domain Name Rules/Requirements
- .CO Domain Name Rules/Requirements
- Whois Data Reminders
- RESELLERS - Read this to setup your Domain Registration Business
- DNS
- Domain / URL Forwarding
- Email and Web Hosting
- Email Hosting
- Using the Email Hosting service
- Listing, Searching and Managing Orders for Email Hosting
- Email Administrators Guide - Create and Manage Accounts
- Email Users Guide - Access your Email
- Renewing / Deleting Email Hosting packages
- Suspending/Unsuspending an Email Hosting package
- Moving or Pushing an Email Hosting Order from one Control Panel to another
- Email Hosting Caveats
- RESELLERS - Read this to setup your Email Hosting Business
- DNS
- Domain / URL Forwarding
- Web Hosting
- Using the Web Hosting Service
- Listing, Searching and Managing Web Hosting
- Web Hosting Service Guide
- Directory and File Structure
- Naming Files
- Setting the Home or Default Page for your Website
- Uploading content to your Website
- Where do I put the content of my Website?
- Configuring and using various FTP Clients
- File/Folder Permissions and Groups
- Do you allow Shell access via SSL/Telnet?
- Do you allow Anonymous FTP?
- FTP Logs
- How can I view my website in a browser if my domain is pointing elsewhere?
- Why aren't my website changes being saved?
- What is Cache?
- FrontPage Server Extensions (FPSE)
- Data Transfer
- SSL
- Issues that Digital Certificates Address
- Activate SSL for your Hosting Package
- Certificate Authority
- Generating a Certificate Signing Request (CSR)
- Installing your Keys-Certificate pair
- Generating a Self-signed Certificate
- Creating Back-up for your Certificate and Private Keys
- Deleting your Certificate and Private keys
- Installing your Intermediate CA Certificate or CA Bundle
- Back-up your Website
- Domain Aliases
- Web Statistics
- Logs and Log Rotation
- Serving WAP Files
- Controlling Access to your Website
- Customizing Error Pages for your Website
- Managing your Plesk Windows Hosting package
- Windows Hosting
- Managing FTP Users
- Databases
- What is MS SQL?
- Which version of MS SQL is supported?
- Adding a MS SQL Database
- How do I set the database size and transaction log size of a MS SQL database?
- Managing MS SQL Database Users
- What hostname do I use to connect to my MS SQL database?
- How do I make a Backup copy of a MS SQL database?
- How do I restore a MS SQL database?
- MS SQL DTS (Data Transformation Service)
- How do I truncate transaction logs of a MS SQL database?
- How do I shrink a MS SQL database?
- What is the Maximum Number of Connections allowed to a single MS SQL database?
- How do I Upgrade my MS SQL 2000 database to MS SQL 2005?
- Deleting a MS SQL Database
- DLL Manager
- DSN Manager
- Power Tools
- Virtual Directory Manager
- ASP Components
- Managing subdomains on a Windows Web Hosting package
- Windows Hosting related Caveats
- Managing your cPanel Linux Hosting package
- Linux Hosting
- FTP Users
- Databases
- MySQL
- Version of MySQL we Support
- Adding a MySQL Database
- What hostname do I use to connect to my MySQL database?
- Database Users
- Adding MySQL Database Users
- Changing the Password of a MySQL Database User
- Restricting Access of a MySQL Database User to Allow Connection from Specific Hosts only
- Defining Action Rights for a MySQL Database User
- Creating a Read-only Database User
- Suspending/Unsuspending a MySQL Database user
- Deleting a MySQL Database User
- Connecting to and Managing your Database using PHPMyAdmin
- Connecting Remotely to your Database
- Restricting Access Through mod_auth_mysql
- Testing MySQL database connectivity through a script
- Importing data into a MySQL Database
- Exporting a Table from a MySQL Database to a Tab Delimited File for use in Microsoft Excel
- Making a Backup Copy of a MySQL Database
- Restoring a MySQL Database
- Deleting a MySQL Database
- Power Tools
- Direct Download Manager
- Bandwidth Theft Protection
- Website Speed Booster
- Redirect Manager
- Scheduled Task Manager
- Auto-correct URL Spelling
- Fix File Permissions Manager
- Branded File Extensions (Custom MIME types)
- Adding Sub-domains to your Linux Web Hosting Package
- Important Features of PHP5 version on HK Web Services Linux Web Hosting Servers
- Linux Hosting Caveats
- Troubleshooting
- Web Hosting Caveats
- Advertising your Website Online with Yahoo!
- Renewing / Deleting Web Hosting Orders
- Sample Scripts
- Suspending/Unsuspending a Web Hosting Order
- Moving or Pushing a Web Hosting Order from one Control Panel to another
- RESELLERS - Read this to setup your Web Hosting Business
- DNS for Web Hosting
- Domain / URL Forwarding for Web Hosting
- Email Hosting
- Website Builder
- Using your Website Builder service
- Listing, Searching and Managing Website Builder Orders
- Building your Website
- Building a Website through the Quick-start Wizard
- Building a Website through the Website Manager
- Renewing / Upgrading / Deleting Website Builder packages
- Suspending / Unsuspending a Website Builder service
- Moving or Pushing a Website Builder Package from one Customer Control Panel to another
- RESELLERS - Read this to setup your Website Builder Service
- Website Builder Caveats
- DNS
- Domain / URL Forwarding
- Digital Certificates
- Definition and Uses of a Digital Certificate
- Types of Digital Certificates available through HK Web Services
- Additional License
- Listing, Searching and Managing Digital Certificate Orders
- Generate a Private Key and Certificate Signature Request (CSR) from your web server
- IMPORTANT: Get your Digital Certificate Issued (Digital Certificate Enrollment Process)
- Cancelling your Digital Certificate Order
- Checking the Status and Retrieving your Digital Certificate
- Installing your Digital Certificate on your Web Server
- Displaying the thawte Trusted Site Seal on your website
- Reissuing your Digital Certificate
- Renewing your Digital Certificate
- Suspending / Unsuspending / Deleting your Digital Certificate
- Moving or Pushing a Digital Certificate Order from one Control Panel to another
- RESELLERS - Read this to setup your Digital Certificate Product
- DNS
- Domain/URL Forwarding
- Domain / URL Forwarding
- Email Service
- DNS
- Customer Control Panel Guide
- Reseller Guides
- Read this FIRST: Reseller Account Startup Guide
- Creating a Demo Reseller Account
- SuperSite and PartnerSite Guide
- What is SuperSite?
- What is PartnerSite?
- Using SuperSite and PartnerSite
- Integrating SuperSite with your Customer Control Panel and your own Control Panel
- Logging into the Admin Area for Customizing the SuperSite and PartnerSite
- Changing the URLs of your SuperSite and PartnerSite
- Customizing your SuperSite and PartnerSite Content
- READ THIS FIRST: Understanding the Structure of the SuperSite & PartnerSite
- Customizing the Content, Theme (CSS, Images, Javascript), HTML Structure of the SuperSite and PartnerSite
- Adding/Editing a SuperSite/PartnerSite Theme or Editing the CSS, Images, Menu Style of your SuperSite/PartnerSite
- Configuring Multiple Language Support for the SuperSite/PartnerSite
- Editing the Existing Textual Content and Paragraphs and Modify the HTML Structure of a Page
- Edit existing Images of SuperSite and PartnerSite
- Changing CSS files in Supersite and PartnerSite
- Making changes to the JavaScript menu in the SuperSite and PartnerSite
- Adding/Editing your HTML pages in the Supersite and PartnerSite?
- Adding/Editing your Images in the Supersite and PartnerSite
- Download the Source (PSD) File of Images/Flash with Translatable Text, used in your SuperSite and PartnerSite
- Modify the links on the Static Bar on your SuperSite
- Removing the Resellers tab from your SuperSite
- Customize the Legal Agreements in SuperSite and PartnerSite
- Customizing the Page Titles of the SuperSite and PartnerSite
- Adding Meta Tags to your SuperSite and PartnerSite for Better Search Engine Optimization
- Customizing the Error Messages in the SuperSite and PartnerSite
- Modifying the Contact Us page on your SuperSite
- Changing the Other Payment Options on the final check out page of the SuperSite
- Keeping my Customized SuperSite/PartnerSite Content in Sync with any New Content Added by HK Web Services
- Selecting which Products are displayed on your SuperSite/PartnerSite
- Displaying the ICANN logo on my SuperSite/PartnerSite
- Analyzing Traffic as well as E-Commerce Transactions on your SuperSite/PartnerSite via Google Analytics
- Saving/Editing a Sitemap of your SuperSite/PartnerSite
- Integrating your Website's Domain Name Registration/Transfer Form with the SuperSite
- SuperSite and PartnerSite Caveats
- Customizing the Error Messages in the SuperSite and PartnerSite
- Some details are not appearing or not working in your SuperSite and PartnerSite
- Your Customer can See Generic Customer Prices from his/her SuperSite even though you have set Specific Pricing for him/her
- Suggested Retail Price Displayed on your PartnerSite Pricing Pages
- Content Modification Interface in your SuperSite/PartnerSite Admin Always Opens Only in a Specific Editing Mode
- File Status Indication in your SuperSite/PartnerSite Admin Area
- Troubleshooting Delays in Displaying your SuperSite/PartnerSite Pages
- Branding Guide
- Customizing the URL for your Control Panels
- Integrating your Website and Shopping Cart with your and your Customer's Control Panel
- Customizing the Header and/or Footer of the Control Panels
- Setting Branded Name Servers
- Specifying your Sign Out URL
- Branding your Web-based and Port 43 Whois Lookup Results
- Specifying Language Preferences
- Displaying the ICANN logo on your SuperSite/website
- Integrating your Website's Login Form with the Control Panel
- Branding Caveats
- Finance & Billing Guide
- Read this First: Understanding the Billing System
- General Overview of Transactions
- Invoices
- Debit Notes
- Receipts & Credit Notes
- General Finance Setting
- Balancing (Payment) of a Pending Invoice/Debit Note explained in Detail
- Cancellation of a Pending Invoice/Debit Note explained in Detail
- Discounting an Invoice explained in Detail
- Payment Collection System and Parameters explained
- Currency issues, Conversion Rate, Selling Currency and Accounting Currency explained
- Add Funds to your Customers/Sub-Resellers Account
- Subtract Funds from your Customers/Sub-Resellers Account
- Refund Requests of your Customers and Resellers
- Process to follow in case a Customer / Sub-Reseller Payment Charges Back or Bounces back
- Manage Billing with your Customers / Sub-Resellers
- Raising an Invoice
- Raising a Debit Note
- Raising a Receipt / Credit Note (Adding Funds)
- Balancing (Paying) an Invoice / Debit Note
- Modifying / Deleting / Cancelling a Pending Invoice / Debit Note
- Processing Refund requests of your Customers and Sub-Resellers
- Modifying Total Receipts
- What are Locked Funds?
- IMPORTANT: Handling Orders Locked in Processing
- Managing Payment Gateway Transactions
- Manage Products and Pricing for Sub-Resellers and Customers
- Understanding and Configuring Indirect Taxation Rules
- My Billing with HK Web Services
- Read this First: Understanding the Billing System
- Payment Gateway Integration Guide
- Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers
- Payment Gateway Risk Assessment Report
- Managing Payment Gateway Transactions
- Integration with PayPal Gateway
- Integration with Authorize.Net's Credit Card Gateway
- Integration with PayPal (formerly Verisign) Payflow Pro Credit Card Gateway
- Integration with version 1 and/or 2 2Checkout Credit Card Gateway
- Integration with WorldPay Credit Card Gateway
- Integration with Moneybookers Credit Card Gateway
- Integration with Transecute's Credit Card Gateway
- Integration process with ANY OTHER Payment Gateway
- Payment Gateway Caveats
- Reseller Control Panel Guide
- Setting your Personal Information
- Manage Products and Pricing for Sub-Resellers and Customers
- Managing Products
- Managing your Customers
- Adding a Customer
- Listing / Searching your Customers
- Exporting a List of your Customers as a CSV Report
- Generating and Modifying Passwords
- Modifying a Customer's Profile Details
- Suspend / Unsuspend a Customer
- Deleting a Customer
- Billing
- Listing all Orders belonging to a Customer
- Mail Preferences
- Sending Emails to your Customers
- Displaying Announcements in your Customers Control Panel
- Managing your Sub-Resellers
- Adding a Sub-Reseller
- Managing Pending Sub-Reseller Sign-ups
- Listing / Searching Sub-Resellers
- Exporting a List of your Sub-Resellers as a CSV Report
- Generating and Modifying Passwords
- Modifying a Sub-Reseller's Profile Details
- Suspend / Unsuspend a Sub-Reseller
- Listing all Orders belonging to a Sub-Reseller
- Billing
- Sending Emails to your Sub-Resellers
- Displaying Announcements in your Sub-Resellers Control Panel
- Managing Company Users
- Listing All Orders under your Reseller Account
- Reseller Control Panel Tools
- Sending Mails to your Sub-Resellers and/or your Customers
- Displaying Announcements in your Sub-Resellers and/or Customers Control Panels
- Legal Agreements
- Interface Settings
- Reseller Control Panel Caveats
- Product Setup Guides
- Reseller API Guide
- HTTP API (beta)
- Access and Authentication
- Request Parameter Data Types
- Response Formats
- API Requests
- Domains
- Check Availability
- Register
- Transfer
- EU Transfer
- EU Trade
- Activating a Transferred .UK domain name
- Renew
- Search
- Getting a Customer's Default Name Servers
- Getting Order Id
- Getting details of the Domain Registration Order
- Modifying Name Servers
- Adding Child Name Servers
- Modifying Child Name Server Names
- Modifying a Child Name Server IP address
- Deleting Child Name Servers
- Modifying Contacts
- Modifying the Privacy Protection Status
- Modifying the Auth-Code
- Enabling the Theft Protection Lock
- Disabling the Theft Protection Lock
- Getting the List Of Locks Applied on a domain name
- Getting TEL CTH Login Details
- Modifying TEL Whois Preference
- Resending the Transfer Approval Mail
- Releasing a .UK domain name
- Cancelling a Transfer
- Deleting a domain name
- Restoring a domain name
- Contacts
- Customers
- Resellers
- Common
- Products
- Hosting
- Mail Forwarding Service
- DNS
- Domain Forwarding Service
- Digital Certificates
- Site Builder
- Domains
- Managing DNS, Web Hosting, Email Hosting, Live Chat and Website Builder Services through your HTTP API integration
- Change Log
- SOAP API
- Read This FIRST - General API Integration Instructions
- Sample API Flow
- Java API Kit
- PHP API Kit
- .NET API Kit
- Perl API Kit
- Managing DNS, Web Hosting, Email Hosting, Live Chat and Website Builder Services through your SOAP API integration
- Server Error Format Description
- Common API Examples and Errors
- Emulate and Debug your API Calls
- Procedure To Retrieve XML Sent And Received
- IMPORTANT: API Abuse
- IMPORTANT: Modification of Result of Search calls made using the API
- Data Validation of Parameters passed in an API Method Call
- HTTP API (beta)
- Important Notices
- Maintenance Notices
- Domains Product Maintenance Notices
- 2010
- September 2010
- August 2010
- July 2010
- June 2010
- .COM/.NET Unavailability Notice: June 27, 2010
- .NZ Unavailability Notice: June 19, 2010
- .TV/.CC Unavailability Notice: June 18, 2010
- .EU Unavailability Notice: June 9, 2010
- .TEL Unavailability Notice: June 5, 2010
- .BIZ Unavailability Notice: June 5, 2010
- .ME Unavailability Notice: June 5, 2010
- .ASIA Unavailability Notice: June 3, 2010
- 2010
- Hosting Product Maintenance Notices
- Digital Certificate Product Maintenance Notices
- System Maintenance Notices
- Domains Product Maintenance Notices
- Maintenance Notices
Transferring a Domain Name from Another Registrar to HK Web Services
- What is Domain (Transfer) Secret or Authorization (Auth.) Code and how to obtain it from a Current Registrar?
- Transferring your Domain Name (except .EU, .UK, .WS, .WEB.IN)
- Transferring a .EU Domain Name
- Transferring a .UK Domain Name
- Bulk Transfer
- Cancelling Domain Name Transfer
- Important - Domain Name Transfer Caveats